1. Who We Are

Consultant Line Architects Ltd is an architectural practice registered in England and Wales.

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Consultant Line Architects Ltd is the data controller in respect of personal information for which it determines the purposes and means of processing.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect and process information including:

• Your name.
• Your home, correspondence, billing or business address.
• The address of a property, site or development.
• Your telephone number.
• Your email address.
• Your company or organisation details.
• Information provided through website enquiry or contact forms.
• Information contained within correspondence and communications with us.
• Information relating to your property, land, proposed project or development.
• Drawings, photographs, plans, reports, surveys and other project information supplied to us.
• Quotation, appointment, contractual, invoicing and payment information.
• Records of meetings, telephone calls and project communications.
• Information received from consultants, contractors, Local Authorities and other parties involved in a project.
• Website usage, device and technical information where collected through cookies or similar technologies.
• Any other personal information that you voluntarily provide to us.

We aim to collect only personal information that is reasonably necessary for the relevant purpose.

3. How We Obtain Personal Information

We may obtain personal information:

• Directly from you.
• Through our website.
• When you contact us by email, telephone or other means.
• During enquiries, consultations, appointments and projects.
• From your authorised representatives.
• From architects, consultants, contractors and other members of a project team.
• From Local Authorities and other public bodies.
• From publicly available planning, property, land or company records.
• From other sources where obtaining and using the information is lawful.

4. How We Use Personal Information

We may process personal information for purposes including:

• Responding to enquiries.
• Assessing prospective projects and sites.
• Preparing quotations, proposals and professional appointments.
• Providing architectural, design, masterplanning, planning and related professional services.
• Preparing drawings, reports, applications and project documentation.
• Preparing and managing planning applications.
• Communicating with Local Planning Authorities and other statutory bodies.
• Coordinating specialist consultants and other members of a project team.
• Communicating with clients and authorised project participants.
• Administering contracts, appointments, invoices and payments.
• Maintaining professional and project records.
• Managing our business and professional obligations.
• Establishing, exercising or defending legal claims.
• Complying with legal, regulatory, insurance and professional obligations.
• Maintaining the security and operation of our website and systems.
• Improving our website and professional services.

We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.

5. Lawful Bases for Processing

Depending on the circumstances, we may process personal information on one or more of the following lawful bases:

6. Project and Professional Information

Architectural projects frequently require information to be exchanged between multiple organisations and professional advisers.

Where reasonably necessary for the provision of our services, personal and project information may therefore be shared with appropriate parties involved in a project, including:

• Architects and other design professionals.
• Planning consultants.
• Structural and civil engineers.
• Building services engineers.
• Transport and highways consultants.
• Landscape architects.
• Surveyors.
• Sustainability and environmental consultants.
• Specialist consultants.
• Contractors.
• Local Planning Authorities.
• Building Control bodies.
• Statutory authorities.
• Professional advisers.
• Other parties authorised by the client or reasonably required for delivery of the project.

We will only disclose personal information where there is an appropriate reason to do so.

7. Service Providers

We may use third-party organisations to provide services necessary for the operation of our business, including website hosting, email, cloud storage, IT, communications, accounting and other professional or administrative services.

Where those organisations process personal information on our behalf, we expect appropriate data protection and security arrangements to be in place.

We do not sell personal information to third parties.

8. International Transfers

Some technology, cloud, website or communications service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps where required to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are used.

9. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable professional, contractual, legal, regulatory, insurance, accounting and dispute-resolution requirements.

Different categories of information may therefore be retained for different periods.

Project records may need to be retained for an appropriate period following completion of our services because of professional, contractual, insurance or legal requirements.

Information that is no longer required will be deleted, destroyed or anonymised where appropriate.

10. Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, accidental loss, destruction or misuse.

However, transmission of information over the internet and by email cannot be guaranteed to be completely secure. You should therefore take appropriate precautions when transmitting sensitive information electronically.

11. Cookies and Website Technologies

Our website may use cookies and similar technologies necessary for its operation and, depending on the website settings and services enabled, for functionality, security, analytics or performance purposes.

Where required by law, non-essential cookies will only be used in accordance with applicable consent requirements.

Further information about cookies used by this website may be provided through our cookie notice or cookie settings.

12. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

• The right to be informed about how your personal information is used.
• The right to request access to your personal information.
• The right to request correction of inaccurate or incomplete information.
• The right to request erasure of your personal information in certain circumstances.
• The right to request restriction of processing.
• The right to object to certain processing.
• The right to data portability in certain circumstances.
• Rights relating to automated decision-making, where applicable.
• The right to withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions, limitations and exemptions.

To exercise a data protection right, contact: info@consultant-line.com

13. Automated Decision-Making

We do not ordinarily make decisions about clients or prospective clients based solely on automated processing that produces legal or similarly significant effects.

If this changes, we will provide appropriate information as required by applicable data protection legislation.

14. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy information provided by the relevant third party before providing personal information to them.

15. Complaints

If you have concerns about how Consultant Line Architects Ltd has handled your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or applicable legal requirements.

The latest version will be published on this website together with the date of the most recent update.

17. Contact Us

For questions about this Privacy Policy, our use of personal information or to exercise your data protection rights, please contact: